Customer Support & Registration Officer

Join PT Solusi Identitas Global Net as a Customer Support & Registration Officer and play a pivotal role in delivering exceptional service to our valued clients. Based in Sidoarjo, Jawa Timur, this position offers a dynamic work environment where you'll handle customer inquiries, manage registrations, and ensure smooth operations. Our company is a trusted name in the identity solutions sector, and we're looking for a passionate individual to join our team and help us continue our growth story.

As a Customer Support & Registration Officer at PT Solusi Identitas Global Net, you'll be the first point of contact for our clients, providing them with the assistance they need. You'll use our in-house CRM system, Zendesk, to track and manage customer interactions, and our registration software, Salesforce, to handle new client sign-ups. Daily, you'll be solving problems, answering questions, and ensuring our clients have a seamless experience with our services.

This is an exciting opportunity to be part of a growing company in the identity solutions industry. We offer competitive salaries, a collaborative work environment, and the chance to develop your skills in a rapidly evolving field.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide exceptional support through email, phone, and chat.
• Manage client registrations using Salesforce, ensuring accurate and timely processing.
• Track and manage customer interactions using Zendesk, maintaining a high level of service quality.
• Assist in the development and implementation of customer service policies and procedures.
• Provide training and support to new team members.
• Monitor and report on customer satisfaction metrics.
• Stay updated with industry trends and best practices in customer support.
• Contribute to the continuous improvement of our customer service processes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 2 years of experience in customer support or a related role.
• Proficient in using Salesforce and Zendesk.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and meet deadlines.
• Fluency in both written and spoken Indonesian.
• Knowledge of the identity solutions industry is a plus.

🛠️ Keahlian

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