Operations Manager - Luxury Hospitality Leadership Role

Join Crown Regency Hotels & Resorts as an Operations Manager in the heart of Bali and lead a world-class hospitality team in delivering exceptional guest experiences. This pivotal role oversees daily operations, drives process improvements, and ensures seamless customer service across all departments. In this role, you will be responsible for managing daily operations, including housekeeping, food and beverage, and front office services, to ensure the highest standards of cleanliness, safety, and guest satisfaction. You will also work closely with the general manager and other department heads to develop and implement strategic initiatives that enhance the overall guest experience and operational efficiency.

At Crown Regency Hotels & Resorts, we are committed to providing a luxurious and memorable experience for our guests. Our hotel in Denpasar, Bali, is known for its stunning views, world-class amenities, and exceptional service. As an Operations Manager, you will play a crucial role in maintaining the hotel's reputation for excellence and ensuring that every guest feels valued and well-cared for.

This is an exciting opportunity to be part of a dynamic and growing hospitality team. We offer competitive salaries, a comprehensive benefits package, and a supportive work environment. If you are passionate about hospitality, have a proven track record of operational excellence, and are eager to lead a team in delivering exceptional guest experiences, we would love to hear from you.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations including housekeeping, food and beverage, and front office services.
• Ensure all departments adhere to health and safety regulations and maintain high standards of cleanliness and hygiene.
• Develop and implement operational strategies to enhance guest satisfaction and operational efficiency.
• Manage and mentor a team of operational staff, providing guidance and support to ensure they meet their performance targets.
• Monitor and analyze operational data to identify areas for improvement and implement corrective actions.
• Collaborate with the general manager and other department heads to develop and implement strategic initiatives.
• Ensure compliance with all hotel policies, procedures, and regulations.
• Represent the hotel at industry events and conferences to network with peers and stay up-to-date with the latest trends and best practices.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum of 5 years of experience in a leadership role within the hospitality industry.
• Proven track record of operational excellence and a strong understanding of hotel operations.
• Excellent leadership and communication skills, with the ability to inspire and motivate a team.
• Strong problem-solving and decision-making skills, with the ability to work under pressure.
• Proficiency in using hotel management software such as PMS (Property Management System) and ERP (Enterprise Resource Planning) systems.
• Knowledge of health and safety regulations, and a commitment to maintaining high standards of cleanliness and hygiene.
• Ability to work well under pressure and meet tight deadlines in a fast-paced environment.

🛠️ Keahlian

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