Customer Engagement Officer - Java Yoga & Pilates Centre

Join BASRA Corporation as a Customer Engagement Officer at our premier Java Yoga & Pilates Centre in Surabaya! Be the face of exceptional service, guiding clients toward a healthier lifestyle through personalized wellness solutions. This role is perfect for someone who loves connecting with people and helping them achieve their fitness goals. As a Customer Engagement Officer, you'll be the first point of contact for our clients, ensuring they have a seamless and enjoyable experience at our centre.

At Java Yoga & Pilates Centre, we are committed to providing the highest quality of service and support to our clients. Our centre is equipped with state-of-the-art facilities and offers a wide range of classes and services to cater to all levels of fitness. We believe in the power of community and strive to create a welcoming and supportive environment for all our clients.

📋 Tanggung Jawab Pekerjaan

• Greet and assist clients upon arrival, providing a warm and welcoming experience.
• Provide information about our classes, services, and facilities, helping clients make informed decisions.
• Assist with class bookings, check-ins, and any special requests our clients may have.
• Promote our centre's programs and special events to encourage client participation and engagement.
• Assist with the setup and breakdown of our classes, ensuring a smooth and efficient process.
• Provide exceptional customer service, addressing any concerns or issues our clients may have.
• Collaborate with our team to ensure a high standard of service and a positive client experience.
• Maintain a clean and organized environment, contributing to the overall cleanliness and tidiness of our centre.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a customer service or front desk role, preferably in a fitness or wellness environment.
• Excellent communication and interpersonal skills, with the ability to connect with and assist a diverse range of clients.
• Strong organizational and time management skills, with the ability to handle multiple tasks and priorities.
• Familiarity with basic fitness and wellness terminology, and a genuine interest in promoting a healthy lifestyle.
• Ability to work well in a team environment, collaborating with colleagues to ensure a high standard of service.
• Proficiency in using basic office software, such as Microsoft Office or Google Workspace.
• Ability to work flexible hours, including evenings and weekends, to accommodate our clients' schedules.
• Passionate about providing exceptional customer service and helping others achieve their fitness goals.

🛠️ Keahlian

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