Customer Service Representative - Branch Serpong (BSD)

Join BFI Finance Indonesia as a Customer Service Representative in our Serpong (BSD) branch and become a key player in delivering exceptional service to our valued clients. This role is ideal for individuals with a passion for customer interaction, strong organizational skills, and a commitment to excellence. In this dynamic position, you'll be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring their satisfaction. Our Serpong branch is a vibrant hub of financial services, and as a Customer Service Representative, you'll play a crucial role in shaping the branch's reputation for outstanding customer service.

At BFI Finance Indonesia, we pride ourselves on our commitment to customer satisfaction and continuous improvement. We offer a supportive work environment, opportunities for professional growth, and a competitive salary. If you're ready to make a difference in the lives of our clients and contribute to the success of our branch, we invite you to apply for this exciting opportunity.

In this role, you'll use our in-house CRM system to manage client interactions, track inquiries, and ensure timely follow-ups. You'll also be responsible for maintaining accurate records, providing clear and concise information, and going above and beyond to meet our clients' needs. This is a hands-on position that offers the chance to develop strong customer service skills and make a tangible impact on our clients' experience.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls, emails, and in-person inquiries from clients with a professional and friendly demeanor
• Resolve customer complaints and issues promptly and effectively
• Provide clear, accurate, and helpful information to clients regarding our products and services
• Maintain and update client records in our CRM system
• Assist clients with loan applications, account inquiries, and other financial services
• Collaborate with our branch team to ensure a seamless customer experience
• Monitor and report on key performance indicators (KPIs) related to customer service
• Stay up-to-date with industry trends and best practices in customer service

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a customer service or related role, preferably in the finance or banking industry
• Proven ability to handle multiple tasks and prioritize workload effectively
• Excellent written and verbal communication skills in Indonesian
• Strong organizational skills and attention to detail
• Familiarity with our in-house CRM system or similar customer relationship management tools
• Ability to work well under pressure and meet tight deadlines
• Customer-focused mindset and a commitment to delivering exceptional service
• Bachelor's degree in Business Administration, Finance, or a related field (preferred but not required)

🛠️ Keahlian

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